Soft Skill/Competency: Composure or Coolness

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

Refer older eight posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”, "Action Orientation", "Creativity", "Interpersonal Skills" and "Communication Skills").

Explanation of the Competency "Composure or Coolness"

• Exercises self-control under trying or tough circumstances or situations or
  under any kind of pressure.
• Responds proactively rather than just reacting immediately or without
  thinking.
• Responds appropriately without getting perturbed by the stressful news,
  situations or events of moderate and heavy stresses.
• Manages negative emotions like anger, frustration, fear, dejection etc
  effectively and if necessary, in exceptional cases, shows or shares or vents
  them out without hurting self or others.
• Does not get personal or does not raise an accusing finger at others while
  dealing with a difficult problem or conflict or failure. Rather, concentrates on
  solving the problem.
• Motivates others to concentrate on finding solutions to problems rather than
  getting overwhelmed by stresses and strains involved.
• Remains focused, tries to think clearly and takes appropriate decisions even
  under ambiguous, doubtful, stressful, dilemma and crisis situations.
• Steers effectively through an emotionally packed event.
• Exudes calming effect on the people around.
• Is capable of counseling the people under stresses and strains.

Pitfalls to be Avoided

• May be branded as cold and unemotional person.
• May control emotions and not show them or vent them out even when it is
  appropriate to do so and in the process may hurt or harm self or others.
• May belittle or discard others' feelings or emotions and decisions based on
  them.
• May even get branded as uncaring type.

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