Soft Skill/Competency: Composure or Coolness

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

Refer older eight posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”, "Action Orientation", "Creativity", "Interpersonal Skills" and "Communication Skills").

Explanation of the Competency "Composure or Coolness"

• Exercises self-control under trying or tough circumstances or situations or
  under any kind of pressure.
• Responds proactively rather than just reacting immediately or without
  thinking.
• Responds appropriately without getting perturbed by the stressful news,
  situations or events of moderate and heavy stresses.
• Manages negative emotions like anger, frustration, fear, dejection etc
  effectively and if necessary, in exceptional cases, shows or shares or vents
  them out without hurting self or others.
• Does not get personal or does not raise an accusing finger at others while
  dealing with a difficult problem or conflict or failure. Rather, concentrates on
  solving the problem.
• Motivates others to concentrate on finding solutions to problems rather than
  getting overwhelmed by stresses and strains involved.
• Remains focused, tries to think clearly and takes appropriate decisions even
  under ambiguous, doubtful, stressful, dilemma and crisis situations.
• Steers effectively through an emotionally packed event.
• Exudes calming effect on the people around.
• Is capable of counseling the people under stresses and strains.

Pitfalls to be Avoided

• May be branded as cold and unemotional person.
• May control emotions and not show them or vent them out even when it is
  appropriate to do so and in the process may hurt or harm self or others.
• May belittle or discard others' feelings or emotions and decisions based on
  them.
• May even get branded as uncaring type.

For free tutorials on "Train the Trainers" program, refer: http://train-trainers.blogspot.com/

Soft Skill/Competency: Communication Skills

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

(For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com)

Refer older seven posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”, "Action Orientation", "Creativity" and "Interpersonal skills").

 Explanation of the Competency "Communication Skills"

• Likes to communicate with others.
• Selects the right target groups or individuals for his communication.
• Can organize his ideas, thoughts and messages and structure or format them appropriately and makes sure that they match the requirements of his target groups or individuals.
• Is capable of correctly, precisely, concisely and effectively sending the desired messages or ideas to the receiver at the right pace.
• In doing so, he chooses appropriate language and style for delivery of his messages.
• Ensures that his message has reached the receiver the way he wanted it to be.
• Furthermore, he puts his best efforts in communicating with others such that it elicits the desired response from the audience on most of the occasions.
• Is good at making effective and confident presentations to an individual, small groups and large groups whether internal or external to the organization.
• Can make effective presentation even to a mixed or diverse audience with different backgrounds, interests and sophistication. Also is capable of communicating well with difficult audience.
• Can clearly explain to the audience even a more complex subject matter making it easier for them to understand.
• Encourages two way communication, feedback and sorts out questions and doubts of the receiver of communication.
• Therefore, he is an effective, active and empathetic listener.
• Employs right kind of time management while communicating.
• Makes sure that his actions are commensurate with what he communicates. 

Pitfalls to be Avoided

• May spend too much time polishing and honing his communication.
• May not like to put much of efforts in planning and delivering his communication believing that he is already good at it.
• May fall prey to excessive emphasis on presentation styles and use of sophisticated technology while giving a second degree treatment to the objectives and contents of communication.
• Actions may not necessarily be demonstrative of his communication if he believes that gift of gab is all that matters. 

Read the "Management Case Studies" from Shyam Bhatawdekar's book "Sensitive Stories of Corporate World" at: http://management-anecdotes.blogspot.com/ or http://shyam.bhatawdekar.com/

For "Management Games, Exercises, Energizers and Icebreakers", read at: http://management-games-icebreakers.blogspot.com/ or http://shyam.bhatawdekar.com/

For free tutorials on "Train the Trainers" program, refer: http://train-trainers.blogspot.com/

Soft Skill/Competency: Interpersonal Skills

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

(For everything you wanted to know on building leadership and
management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com)

Refer previous six posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”, "Action Orientation" and "Creativity").

Explanation of the Competency "Interpersonal Skills"

• Likes to interact with others.
• Can interact with others with ease and naturally.
• Can relate well with diverse personalities.
• Is in a position to establish rapport with others.
• Recognizes that every individual is unique and appreciates such uniqueness
  in others.
• Can foresee how others will think and behave under different situations.
• Can adjust own behavior to suit the behavior styles of
  others.
  
• Treats others with respect and politeness.
• Therefore can maintain a very congenial and conducive communication.
• Takes initiative to build up short term and long term relationships.
• Is adept at making personal and professional networks.
• Can create and promote an organizational climate of good interpersonal
  relations.

Pitfalls to be Avoided

• A strong desire to be liked by everyone all the time might seep in and therefore may fall into a tendency of avoiding difficult or unpleasant dealings.
• May spend unnecessarily too much wasteful time networking with others.  
• May not be able to sort out the deeper conflicts.
• May be seen as a person with smooth exterior but no substance. 

Read the "Management Case Studies" from Shyam Bhatawdekar's book "Sensitive Stories of
Corporate World" at: http://management-anecdotes.blogspot.com/ or http://shyam.bhatawdekar.com/

For "Management Games, Exercises, Energizers
and Icebreakers", read at: http://management-games-icebreakers.blogspot.com/
or http://shyam.bhatawdekar.com/

For free tutorials on "Train the Trainers" program, refer: http://train-trainers.blogspot.com/